Privacy Policy

Who we are and how you can contact us

The Buxton Group is made up of different legal entities, details of which can be found in this section. This privacy notice is issued on behalf of each of those companies who when we mention “Buxton”, “we”, “us” or “our” in this privacy notice, we are referring to the relevant company in the Buxton Group responsible for processing your data and that particular company is the controller of your data. It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please email these to dataprivacy@thebuxtongroup.co.uk You have the right to make a complaint any time to the Information Commissioners Office (ICO), the UK Supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO in the first instance. The Buxton Group Companies In accordance with the General Data Protection regulation the following companies are registered with the United Kingdom’s Information Commissioner’s Office as a data controller to collect information: Data controller: W & R Buxton Holdings Limited Registered company number: 04803992 ICO number: ZA329901 Data controller: Buxton Properties Limited Registered company number: 02277056 ICO number: ZA387182 Registered Office for all of the above: 8 Gleneagles Court, Brighton Road, Crawley, RH10 6AD Contact details: Data Privacy manager Email: dataprivacy@thebuxtongroup.co.uk Postal address: 8 Gleneagles Court, Brighton Road, Crawley, RH10 6AD Telephone Number: 01293 533 131



The data we collect about you

All personal information that we collect about you will be recorded, used, and protected by us in accordance with applicable data protection legislation and this privacy policy. The type of data we collect about you includes: · Identity Data includes first name, last name, title, identification documents. · Contact Data includes address, email address and telephone numbers. · Transaction Data includes details about payments to and from you. · Contractual Data includes details about the lease or tenancy agreement held with you.



The purpose for processing the data & Retention periods

The purpose for us holding your data is to enable us to fulfil the contract or lease that we hold with you. In some instances your data will be shared with processors for fulfilment of terms of the contract, it is recognised that We are the controllers of your data. The retention details for your data are as follows



Disclosures of your personal data

Third Party Service Providers: In some instances we employ other companies and individuals to perform functions on our behalf, fulfil our obligations. Examples of such activity include property management, including Accounting, Arrears Control, Administration, Building Maintenance, Insurance. They have access to personal information needed to perform their functions but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by applicable data protection laws. Click here for a list (which may be updated from time to time as our arrangements change from time to time).



Data security

We may monitor or record telephone calls for security purposes and to improve the quality of services that we provide to you. Please note that for your safety and security, CCTV is in operation in some of our premises which are open to the public. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. You have the right to ask any buxton Group company to provide you with all the information it stores on you. If you wish to access you can make a Subject Data Access Request by contacting dataprivacy@thebuxtongroup.co.uk You have the right to ask any Buxton Group company to rectify, block, complete and delete your personal data, to restrict its use, and to port your data to another organization. You also have the right to object to the processing of your data by the Buxton Group in some circumstances and, where we have asked for consent to process your data, to withdraw this consent. You may contact dataprivacy@thebuxtongroup.co.uk if you would like assistance with any of the aforementioned rights. There are exceptions to these rights, however. For example, access to personal data may be denied in some circumstances if making the information available would reveal personal information about another person or if a Buxton Group company is legally prevented from disclosing such information. In addition, a Buxton Group company may be able to retain data even if you withdraw your consent, where we can demonstrate that we have a legal requirement to process your data.



Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. If you wish to exercise any of the rights set out above, please contact the privacy manager at dataprivacy@thebuxtongroup.co.uk You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.